Walgreens Expands Telehealth Platform To Offer Virtual Doctor Visits


Walgreens, the nation’s largest drugstore chain, and MDLIVE, the nation’s leading provider of telehealth services, today introduced a new telehealth offering that will give Walgreens website users 24/7 access to U.S. board-certified doctors through its mobile application. With today’s launch, the service is now available to users in California and Michigan, with plans to rollout to additional states and markets over time.

Available in both iOS and Android versions of the Walgreens mobile app, the first-of-its-kind platform enables users to consult virtually with MDLIVE physicians for a range of acute conditions.

“Offering mobile and virtual access to board-certified doctors is a natural extension of the robust range of health services that Walgreens already offers,” said Dr. Harry Leider, chief medical officer, Walgreens. “We’re delighted to work with MDLIVE to provide our patients with a leading telehealth solution that will allow them to conveniently address their health conditions and needs with a medical professional.”

Last year, Walgreens launched its Pharmacy Chat feature, which allows users to chat live 24/7 with members of its pharmacy staff, as part of its telehealth platform. Today’s announcement signifies an evolution and expansion of the platform by adding virtual doctor visits and ultimately, the program allows for adaptation based on varying customer needs and provides increased access to care.

As connected and convenience-driven consumers are turning to telehealth as their choice to access health care services, the availability of MDLIVE via the Walgreens mobile application further strengthens both organizations’ aim to bring quality health care that is convenient and affordable to everyone, anytime, anywhere. The initiative demonstrates Walgreens commitment to health care innovation and consumer engagement while introducing virtual health visit technology through MDLIVE and empowers consumers with greater access to immediate care.

“We are thrilled to work with Walgreens to offer consumers more choice for convenient, quality and cost-effective care,” said Randy Parker, CEO of MDLIVE. “For the first time, a drugstore’s website and mobile app users can share the convenience of accessing a board-certified doctor who can also e-prescribe medication when appropriate, via a secure, online video platform.”